My Conversation With An Aetna Zombi

[Matariki]

After spending way too much time trying to navigate their phone robots, I decided to go online to look for info. The website UI was byzantine and so I clicked on their "help" feature - a "virtual assistant" that seemed to be ripped off from IKEA, only a whole lot more annoying. After about three attempts to interact with this UI and get the info I needed, I gave up. Here's that last "I give up" interaction.

Ann: Hi, I'm Ann, your Aetna Virtual Assistant. As an Aetna member, you can rely on me for help with your secure Aetna Navigator website. What can I help you find?

You Asked: Why do you suck?

Ann: I understand you may be frustrated. But, please don't use inappropriate language. Feel free to ask me questions you may have about your Aetna Navigator secure member website.

You Asked: Right, as if a robot can be offended.

Ann: I am a dynamic, intelligent self-service virtual guide who can help you make the most of your Aetna Navigator secure member website. I can answer your questions about what you'll find here.

You Asked: What happened to the human beings that used to work there?

Ann: Oops, I haven't been trained on that yet. I want to get better, so please let Aetna know how they can improve me by clicking the "feedback" button below.

[Matariki]

1. what the hell

go there and create your own dialog:

https://member.aetna.com/memberSecure/featureRouter/MbrSecure?createSession=true&serviceName=home

post the results here ;-)

[valerief]

2. I didn't get far.

You Asked: Is Aetna named after a volcano?
Ann: Oops, I haven't been trained on that yet. I want to get better, so please let Aetna know how they can improve me by clicking the "feedback" button below.

[Matariki]

3. Funny that's the same answer I got

when I asked "Wouldn't we all be better off with single payer health care?"