Exhibit A:
Verizon To Reprimand, Fire Employees Who Try To Save Customers Money
Internal Verizon memos reveal that the wireless ogre is eager to reprimand or fire customer service representatives who proactively recommend blocking access to the company's overpriced data services. The company is also going to be stingier about issuing back credits to customers who spot unnecessary and unwanted services littering their monthly bills. The New York Times asked Verizon to explain itself, and the answer wasn't all that surprising.
According to the Times' tipster:
“
Effective this past month, all CSRs
* Web Access Blocks
* Data Blocks
* Premium SMS blocking
* Application download blocking
* Vcast Music or Vcast Video download blocks
Essentially, we are to upsell customers on the $9.99 25mb/month or $29.99 unlimited packages for customers. Customers are not to be credited for charges unless they ask for the credit. And in cases such as data or premium SMS, where the occurrences may have gone months without the consumer noticing, only an initial credit can be issued.
http://consumerist.com/2010/06/is-verizon-wireless-making-it-harder-to-avoid-charges.htmlAbsolutely fucking disgusting. I wish I could say this were an isolated incident but it isn't. It's just another reminder that the corporatocracy can and will fuck with us at any time they want, and they're the ones laughing all the way to the bank. The prophet George Carlin put it best - "The rich make all the money, pay none of the taxes. The middle class pays all the taxes, does all the work, and the poor are there just to scare the shit out of the middle class! Keep them showing up at those jobs!". It's the truth. Look at BP even, the mere fact that they even have $20 billion in profit to put into that relief fund is disturbing in and of itself. How much fucking money does one corporation need to survive? It's not exactly like they pay or treat their employees well with it, even Warren Buffett - the richest guy in America, said his own secretary only makes $60K. And most don't even do anything with it, they stick all those untold billions in an offshore bank account and let it collect interest. They pay little to no taxes on that money. And there's no estate tax so when the spoiled offspring - who you see peddled on those horrid shows on MTV and Bravo - of these assholes inherits it, they don't pay. Once you start putting profit as the be-all, end-all of society, we're truly fucked.