BP Call Center: Company Never Does Anything With The Calls: We’re Just A ‘Diversion’

[G_j]

Watch it:
http://thinkprogress.org/2010/06/14/bp-call-center/

Operator At BP Call Center Says Company Never Does Anything With The Calls: We’re Just A ‘Diversion’

To demonstrate that it’s responsibly taking care of the oil spill and listening to public complaints, BP has touted the fact that it has set up call centers to handle the response. However, one of the operators at the BP Call Center in West Houston has revealed that she and the other 100 employees are just PR props; BP isn’t actually doing anything with the thousands of calls it receives:

“We take all your information and then we have nothing to give them, nothing to give them,” said Janice.

Janice said calls about the oil disaster are non-stop and that operators are just warm bodies on the other end of the phone.

“We’re a diversion to stop them from really getting to the corporate office, to the big people,” said Janice. … Because the operators believe the calls never get past them, some don’t even bother taking notes.


BP told KHOU in Houston that it has received “more than 200,000 phone messages from the Call Center in Houston,” but it couldn’t “say just what percentage of calls is returned.”

CAP Senior Fellow Tom Kenworthy and the Wonk Room’s Brad Johnson have written that “ederal agencies, not BP, should handle spill response hotlines for volunteers, technology ideas, affected wildlife, and others. Full call records need to be logged with incident reports and technology ideas presented publicly on dynamic websites.” (HT: Raw Story)

[blondeatlast]

1. Color me (un)shocked. k/r/nt

[marmar]

15. +100

But there isn't enough lipstick in Sephora to cover up this pig.

[KansDem]

2. "We’re a diversion to stop them from really getting to the corporate office, to the big people,”

And that, folks, is what it's really all about. With BP and every other fucking corporation...

[Turbineguy]

3. I just got my 3rd feedback email.

My idea is in the technical review stage.

Their call volume would probably be lower if there was an OJ Simpson trial running.

[hootinholler]

5. So what is your idea? n/t

[Turbineguy]

7. An oil skimmer.

I built one years ago and it worked pretty well. We shall see.

[Sal Minella]

4. Nice to know BP has developed one type of boom (human) that works --

keeps the yucky muck from getting anywhere near the pristine elite environs of BP execs.

[anarch]

6. so...pretty much like most corporate call centers, then. n/t

[blindpig]

8. Expropriate without compensation

Kill Capitalism

[Gin]

9. she can kiss that job goodbye!

[gratuitous]

11. Who? "Janice"?

They're all named Janice, even the guys.

[Gin]

13. Ha!.....like the tech people in India are either Kim or Bob...HA!

[flyarm]

10. In other news: Obama appoints Charles Manson to investigate Sharon Tate murder! eom

[HCE SuiGeneris]

12. It used to be news such as this would unleash an appropriate retaliation to the offending party

from our citizens. Can we re-institute justice, PLEASE?

[lpbk2713]

14. It's all been window dressing ever since the BP gusher first started.

They are just bullshitting us and hoping the time they kill will
make something happen that might possibly work in their favor.

I think Obama's prime time message tomorrow night will say quite
emphatically that he is tired of their bullshit and that it is
time for them to show some tangible results or else.