Six weeks after Hurricane Ike ravaged Southeast Texas, federal officials have approved only about 13 percent of requests for money to repair damaged houses or replace ruined belongings.
The Federal Emergency Management Agency, which has received more than 710,000 requests statewide, has provided almost $300 million for housing and other needs to more than 92,000 households.
Yet the agency continues to find the overwhelming majority of applicants ineligible, prompting widespread concerns that applicants are discouraged by unwieldy procedures and that the agency's staff and contractors don't always follow its publicly stated policies.
FEMA's newly assigned Harris County station chief, Philip Parks, said last week that he would review the reasons for the low approval rate, which include insufficient damage to homes and errors on applications that may be as minor as an omitted middle initial. Parks noted that many families denied assistance could reverse those decisions through appeals.
But local members of Congress and other elected officials, whose offices field calls daily from people struggling to navigate the assistance process, said FEMA and other relief agencies are moving too slowly and helping too few families.
Albert Myres, a Reliant Energy executive administering the Gulf Coast Ike Relief Fund, said many storm victims are falling through gaps among the programs offered by FEMA, the Small Business Administration and their own insurance coverage. As a result, he said, the charitable group's task of filling needs unmet by the government seems to grow larger every day.
"It's extremely confusing to folks," Myres said. "Kids are still not situated, families are living in cars or tents or in patched-up houses."
Contradictory information
Disaster victims and leaders of local agencies assisting them said FEMA personnel, including call center workers who take applications over the phone, sometimes make decisions or statements that contradict policies the agency outlines on its Web site and in other forums.
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