glitch in federal Congressional Email system?

[Phred42]

Any one else get one of these?

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Dear Mr. xxx



On January 7, my office was informed about a major glitch in the software system used by federal Congressional offices for legislative correspondence to and from constituents. Many of the emails and letters that we had written and sent in response to questions about issues and legislation were, we were told, never sent. However, while our timely responses got stuck on the server, our desktop software program indicated that the emails were sent on the day that we wrote them. This federal vendor has apologized and taken full responsibility for this problem.

Please accept my sincere apology for any inconvenience or frustration this may have caused. Fortunately, this software problem did not affect any follow-up communication regarding pending constituent case work. However, for those who were awaiting clarification on legislative questions, all past responses were sent simultaneously on January 7 when the system automatically reset.

Many constituents received out-of-date messages, and some received several emails at once. This was not our intention and was also a product of the software error. I'm particularly disappointed that this vendor mistake delayed our responses to you about issues you clearly cared deeply enough about to contact my office.

Again, I'm sorry for the delay in responses. I remain committed to answering constituents' questions in a timely way. Our vendor is auditing these processes to ensure email transmissions are sent and received properly. If you'd like to speak to me in person, please watch for announcements of our Congress at Your Corner events, coming to a grocery store in your area soon.

As always, it's an honor to serve you.



Sincerely,

Melissa L. Bean

Member of Congress

P.S. To stay informed on this and other important topics, visit my website at www.house.gov/bean to subscribe to e-news updates.