Yesterday I started to get into it with a BellSouth CSR -- I have been intending to at least cancel my long-distance service with them and start using prepaid cards and am going to follow through today -- I was POed about something on my bill and added, after b**ing about that, "and you sold my records to the government!"
She replied, quickly, "no we didn't."
I said (spontaneously), "bullshit!"
She said, "thanks for mouthing off, I'm ending this call now."
I am going to get into it more calmly today, restraining my urge to cuss a blue streak so they will have no excuse to hang up, but would like an insight into why/how a BellSouth CSR can deny the sale of records to NSA. I just reviewed the USAToday article and commentary (lots of good stuff here:
http://www.democraticunderground.com/discuss/duboard.php?az=show_topic&forum=102&topic_id=2280080 ) --that's all pretty straighforward and clear -- but I vaguely remember something a few days after this story came out about some technicality that the telcos were using to bluff their way out of it, some semantics thing, maybe that is what they are trying to push?
Can anybody help me out here? Maybe I will even inspire the CSR to tell BellSouth to stick it where the sun don' shine :)