Help! My Director Has no Skin!

[Wiley50]

In 2006, my Mom died and somehow left me $5000.

I used the money, in part, to replace my dead old second hand Dell and it's 6 gig HD with a fairly nice Acer Travelmate, which has now also died from a dead fan I didn't know had died and killed the rest of it. (Now I have one of those tiny new Acer Aspire One's that Mr. Obama bought 5/6ths of with his SSI Rebate. Windows Live is eating it up even though I'm running the new Firefox Beta and planned to kill off my Hotmail account this weekend, once I get the printer going again. I also bought a HP psc 1315xi all in one printer,copier fax, and scanner that I only used a little while before hibernating in the V berth of my sailboat where there was no place to set it up and a Nikon Coolpix 4600 camera that I have only recently taken an interest in learning to use. So. this summer my son came and ripped out the falling apart bed in the main cabin and built me a real nice one that I now sleep in and have room to set up the printer. But, by now, the cartridges were all dried up. So, this month I had an extra $120 to blow on three (one just for photos) of their best cartridges and a pack of their premium photo paper. So I decided to upgrade my software only I ended up at the Puerto Rico HP download site by accident. DLed their uninstaller and did a full four pass wipe and just as I started the installation of the new software,I was called away and wound up installing the spanish version of the software, I find out was in spanish when I get back, which does me no good. So, then I find out that their auto update would have put me where I wanted to be if I had just left he original disk install and turned it on.

So, I used my disk for the un install and install this time, but when I click on Director, the main control program, I get this error message:"Select Skin Error. The file C:\PROGRAM FILES\HP\DIGITAL IMAGING\SKINS\HP\SKIN.XML"

Where do I get my Director some skins? I'm way out of warranty.

[trotsky]

1. Would this apply?

http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1260117332009+28353475&threadId=1071892

[Wiley50]

2. It didn't seem to help many of them either

This is the HP software Download page for my printer:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=374572

I have come to believe, after doing a four level wipe using HP's removal software and attempting to install the full feature software, using Firefox(my browser of choice (I've only used IE once on this machine and that was to get to Mozilla) and spending two days of work on this project, pulling my hair out) that it is set up to ONLY work when using IE to do it with.

Therefore, I am holding my nose and installing the latest version of IE and starting from scratch.

Pray for me

[Wiley50]

3. I must be right but a little more help needed

I've been pulling my hair out for two days trying to uninstall and reinstall the latest software for my HP psc 1315xi all in one (print, scan fax, copy) printer from the hp website using Firefox. After all day yesterday and today, it hit me that it will only work if I do it with IE. So I DLed the latest version of IE, a browser I've used only once, to get to mozilla to get Firefox (yeah, I held my nose)

So I must have been right cause the very first thing I see on the HP software DL page (which wasn't there in Firefox) is a link to " "automatically see if you have the latest software and drivers" so I hit the link.

What I get is this:

Server Error in '/ediags/DD' Application.
--------------------------------------------------------------------------------

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>


HUH?

I can't even find a button to create a file on C drive to DL the removal tool and software to. whether to ignore this and just DL thee files and how you create a folder on C drive and DL the removal tool and software, I can take it from there. I know nothing about how to navigate in IE.

!0 minutes later:

Well, I started DLing the files to a different folder marked "IE HP software and removal tool" But it identifies the file as a Firefox document and asks if I want to replace it. Should I delete the folder I DLed with Firefox and do it all over again with IE?

Please. Speak to me... I'm going nuts here

[canetoad]

4. I can see you are going through hoops Wiley

but I'm wondering why don't you use the software disc that came with the multi-function gizmo.

I know you said you wanted updated software, but really, is it worth the hassle to have a slightly newer version of HP's proprietry (and probably bloated) software?

Out of interest I went to the HP site to find the driver you are trying to download. This is the page I ended up on:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=us&product=374568

I tried downloading the basic driver and everything worked fine. Now, I'm using an older version of Firefox with only a couple of extensions as I work on the premise that if it ain't broke, yadda yadda, but I can't see what your problem might be.

As for uninstalling the current HP software/drivers you have, grab a copy of Revo uninstaller http://www.revouninstaller.com/ and run it in advanced mode so you can start afresh. But mate, I'd seriously consider forgetting about newer versions from the HP site if you currently have a CD with the drivers for your operating system.

[Wiley50]

5. Canetoad, thank you for your excellent help

Revoinstaller, I found out today has excellent support as I've been emailing them back and forth all day on a different matter iI got my self into with Revoinstaller causing me to have to do a system Restore to the day before I installed it. But, they impressed me with their support so well I plan to reinstall it, just read the instructions more carefully next time.

I did try the original printer disk to uninstall the spanish version and then reinstall but that didm't work. I'm about to use the uninstaller and software pkge I dled with IE so wish me luck.

Your tip about Fastmail turned out to be a winner too. I took a level 3 paid account though for the storage and the support. I'm pround to say, thanks to you, I'm now wileyupover@fastmail.(there are a lot of Fastmail Domains


Thanks for all of the above

[Wiley50]

6. I Did It! It All Works Now!

I ran the uninstaller from the HP site one more time
and then I ran the original install disk (Thanks again Canetoad), Evidently, I had DLed enough files from the HP site this weekend that it found the files on my HD to replace the corrupted files on the disk.

MY PRINTER WORKS NOW! and even using the basic cartriges and plain paper, the pics are beautiful!

[canetoad]

7. Well done Wiley50!!

I had something similar happen once with a Brother laser printer. Lost the driver CD and downloaded from the website. The bloody print dialogue boxes were in some unknown language - Finnish, Norwegian - I dunno. Had lots of ØØs and üüs in it.

I double checked, it was definitely named 'English', so I guess it's possible that the manufacturers can mis-name a file.