...my husband is from Kingston, ON...and he's worked phone support just the same as you described...some of the best folk on the planet.
Did you know that in the past decade Canada has placed first in the Human Development Index of all nations these years...
* 2000 – Canada
* 1999 – Canada
* 1998 – Canada
* 1997 – Canada
* 1996 – Canada
* 1994 – Canada
* 1992 – Canada
* 1990 – Canada
* 1985 – Canada
And the US has placed first exactly...um...never.
Also feel a bit of a shirt-tail Canadian, having been born and raised in Michigan.
About the Human Development Index:
http://en.wikipedia.org/wiki/Human_Development_IndexThe HDI measures the average achievements in a country in three basic dimensions of human development:
* A long and healthy life, as measured by life expectancy at birth.
* Knowledge, as measured by the adult literacy rate (with two-thirds weight) and the combined primary, secondary and tertiary gross enrollment ratio (with one-third weight).
* A decent standard of living, as measured by gross domestic product (GDP) per capita at purchasing power parity (PPP) in USD.
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(RV, BTW...have you ever though of putting britches on that little guy in your sig, and sending him to Washington?)
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More Nifty Canadian Facts
Canada: Top Rankings# 1st for Economy - Trade with US - US imports of feedstuff and foodgrains
# 1st for Economy - Trade with US - US exports of crude oil
# 1st for Economy - Trade with US - US exports of chemicals-fertilizers
Canada: Bottom Rankings# Last for Internet - Internet charges
# Last for Mortality - Viral meningitis (per capita)
# Last for Mortality - Rifle, shotgun and larger firearm discharge (per capita)