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That was the first time I heard "moderate" people starting to get pissed at him. The biggest complaint was along the lines of "We're the USA for Christ's sake, why are we responding like some 3rd-world country?". I talked to a lot of people who had assumed that we had spent the preceding few years actually making progress in the field of homeland security and that evacuating a city full of people would be something we were very good at. And then the inevitable question was "well, OK, what have we been spending all that money on, if our Federal agencies can't even coordinate with state and local agencies?"
Katrina was the inflection point, to use a math term. After that, a lot of people stopped giving Bush the benefit of the doubt. It wasn't a terrorist attack but in a lot of ways it was really close (what if some terrorist had blown up the levies? would it have killed that many people? would the superdome and convention center have been the hellholes they were?) And for once, people were asking -- and seeing asked on television -- questions about accountability and responsibility: why was the Louisiana National Guard not left with enough non-deployed troops to effectively respond? Why weren't communication and chain-of-command protocols in place beforehand (this is the sort of thing the DHS was designed to implement, right?)? Why did television news reporters know more about the situation on the ground than emergency response managers? How did FEMA go, in less than half a decade, from being the absolute bar-none star of government success stories to being unable to respond to a fairly predictable disaster? W had sold them on the line that he could keep them safe, and this was the chink in that armor.
It was an objective failure of government at all levels, but particularly at the federal level. It's not something talking heads could spin away. It snapped a lot of people I know out of their belief in Dubya. That's not to say they started to dislike him right away, but ever since then with each new piece of news they haven't been giving him the benefit of the doubt, whereas before they were.
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