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Go directly to the source and build it online.
I've had great luck with HP that way. You configure it exactly the way you want, they give you a build date, and shipping is free. They usually arrive in about 7 days. The one exception was my mini (netbook) which for reasons beyond comprehension was held up in customs in Alaska. I blame Sarah Palin. It probably wasn't her fault, but I blame her anyway. That's a hazard for any of the machines you order.
Other than the mini, my next most recent purchase was a laptop for my eldest daughter (freshman year in college) back in August. I pretty much loaded a 15" laptop and got both the standard battery pack and the double-battery pack. The total was about $1000. I think the only thing I didn't upgrade to the maximum was the display. I'd seen that a lot of blog entries complaining about glare on the premium display. I don't have personal experience with it, but the standard display is just fine.
We've got a total of four 15" laptops, one 17" laptop and the 10.2" mini (shipped with Linux installed), all HP. My youngest daughter also has a 8" Dell and she likes it, but I can't read anything on it without jacking up the font size. My eyes must be getting old.
Another factor is customer service. I've had to call Dell countless times over the years (for work) and there have been periods where it was okay, but mostly it sucked. My experience with HP has been excellent, including an exceptional case. My 17" lost its WiFi and then the display went away. It was out of warranty, but the very first person I talked to recognized it as a rare problem associated with the motherboard. This was a Monday afternoon. Wednesday morning, a box showed up FedEx. I packaged it (minus the hard drive and battery) and called FedEx for a pickup Thursday. Sunday morning I got an e-mail saying it was fixed and had shipped. The machine arrived Monday morning - just shy of one full week - and I didn't pay a cent. About six months later, they issued a formal recall for that problem. I haven't had any trouble with it since.
For the record, I don't work for HP and never have. This is just personal experience.
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