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About half of my business is training people how to conduct interviews, and I've done more than 20 years of research and validation in this topic. What she did was EXACTLY the right thing, if she were dealing with an interviewer who had a quarter of a clue. It's called "Behavioralism" - the theory that what people do in the past is what they are likely to do again in the future. I train interviewers to ask questions that get people to "tell stories" about what they've done in the past, because it gives them solid, useful information about what they will do the next time. It is, without question, the MOST accurate way of determining whether a person is qualified to do the job.
Sadly, there are tens of thousands of interviewers who have never been trained in how to properly evaluate candidates, and go with "gut feelings" to determine whether they think someone can do the job - evidence be damned. Or worse, they ask the "What would you do...?" question, which is utterly and completely worthless.
Your partner is WAY ahead of the curve by going with that instinct to give examples. She will link up with an enlightened and educated interviewer who will recognize and appreciate her skills - and be much better off for not taking a job with a company that clearly doesn't believe in training and developing its people.
I wish her great success - and have her PM me if she wants some encouragement :)
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