I FUCKING HATE COMCAST!!!!!!!!!!!

[Sannum]

You know customer service is bad, when the situation actually gets worse when you call to resolve a simple problem,. They sent a signal to my box that totally destroyed my new fancy TV.

Thanks, Comcast!

[SeattleGirl]

1. Destroyed your TV????

Day-am!

Does make me wonder, though, if there might have been a problem in the TV itself. I've had Comcast send signals to my cable box before, with no problems.

Whatever the problem, it sucks.

[Sannum]

2. Not the TV.

The box is actually at fault. They admitted it. It will be my 6th DVR in as many months when I get it replaced.

[SeattleGirl]

3. Well, double day-am!

Are they willing to compensate you for the TV, or are they giving you the corporate brush-off?

[Sannum]

4. corporate brush off.

I plan on raising hell tomorrow. though. The TV is under warranty so replacing it won't cost me anything hopefully.

[SeattleGirl]

7. Good for you!

Glad the TV is still under warranty, though, so you can replace it.

[mykpart]

8. TV Manufacturer may be interested in dealing with

Comcast, especially if they have to replace your TV because of something Comcast did.

[Katina]

27. Call the CEO corporate office in Philadelphia

I had a problem with my local comcast service people so I called Philadelphia and they got it fixed in 1 day. The CEO doesn't like getting customer complaint calls. The hardest part is finding the phone number...naturally.

[Montauk6]

10. Can you get that admission that they ruined your TV in writing?

If so, and they don't replace your TV, maybe you've got a suit?

[frankenforpres]

5. i dont get it?

how did their signal wreck your tv?



this is sort of interesting

[PaddyBlueEyes]

6. Dont hold back

tell us how you really feel...oh and by the way, my avatar loves your avatar.

[pinniped]

9. Comcrap sucks. They jack-up the cable rates so they can play 3 of their stupid commercials....

in a row every damm commercial break.

[CBHagman]

12. I noticed that too.

Also detestable: the unannounced switching and/or blacking out of channels (Where did TBS go? Where is C-SPAN?).

And cable rates have more or less DOUBLED in the 10 years I've had the service. :grr:

[pinniped]

22. Those jerks. Some Giants games are on some BS FSN+ channel.

These Comcraphole jerks just want you to pay more to see all the games.

All the games were broadcast last season.

[Twillig]

40. And the volume on those commercials is Jacked Way Up!

Way louder than the program, or any other commercial, for that matter.

That drives me nuts. Maybe the neighbors, too.

[graywarrior]

11. Their internet service is the worst on the planet

And they lie like mo'fo's. I am switching back to Verizon as soon as I can.

[tigereye]

37. that's not good....

we switched to Comcast because our cool small provider went belly-up. My husband hates Verizon internet services.

Come to think of it, i've had to unplug the Comcast internet box a few times to get it to start working again. :eyes:

[cboy4]

13. I'm sure if you politely explain your situation, they will be more

than happy to solve your problem. :sarcasm:

What a monopoly.


edit...typo

[Joe Fields]

14. I LOATHE COMCAST, ALSO!!!!!

The fuckers give us seven shopping networks, as well as fourteen other channels that are totally useless. We cannot get the western channel or the game show network. Out of 72 channels we pay for, maybe ten are watchable on a regular basis.

[GalleryGod]

32. We get game show & western in our package, Joe.

Sorry.

[Joe Fields]

41. That settles it. I'm moving to wherever you're at!

[Squatch]

15. I refuse to use Comcast. We opted for DirecTV with Verizon DSL.

We were able to bundle DirecTV (w/ TiVO), long distance telephone, and DSL for $90 a month.

[grace0418]

17. I wish I could use something besides Comcast, but DirectTV/Dish doesn't work

in our neighborhood. Be glad you have options, because Comcasts SUCKS CHICKENS.

[Squatch]

18. Why doesn't it work in your neighborhood?

DirecTV is a satellite system. As long as you have a clear view of the Southern sky, you should be good.

[grace0418]

20. That's exactly the problem. I live in a densely packed city neighborhood with

lots and lots of trees. So no clear view of the southern sky. A couple of my neighbors have tried and have had no luck.

[grace0418]

16. I am right there with you. Right now our cable barely works but neither my

husband nor I are even bothering to call Comcast because we know it's just going to end up costing us multiple vacation days (heaven forbid they come out in the evening or on weekends) only to go to shit in a few weeks. Our choices are Comcast or no t.v. at all. The dish doesn't work in our neighborhood and without cable I think we can *maybe* get in WGN. We're putting our house on the market this year and are hoping there is some relief in sight when we move.

I hate Comcast so much. I can't even count how many vacation days I've wasted waiting for someone to show up, how many hours I've spent on the phone talking to very polite but completely unhelpful people, and how much my blood pressure has suffered over fucking cable t.v...

grrr...

Well, I'm sorry to hear about your problems. Have fun raising holy hell. I hope it gets resolved! :hi:

[Little Wing]

19. I went with no tv at all. Their basic cable prices are absurd

something like 20 dollars a month for 5 channels. 50 bucks or so if you want comedy central, discovery etc. considering I just downloaded last nights "Deadliest Catch" and will get last night's Daily Show in about 40 minutes, there's no point giving comcast anything.

[grace0418]

21. I've suggested that but my husband is too much of a t.v. addict. He actually enjoys

channel surfing (why? I have no idea) so downloading shows would make him really sad.

[GalleryGod]

31. Here's our bill: Cable + Computer + Phone = $99.00

Absurd?

[grace0418]

34. It's absurd when the service only works perfectly about about 25-30% of the time and they

keep giving you the runaround about what the problem is. And they make you waste several precious vacation days for technicians that never show. And when you call to complain they promise that someone will be out the very next day at 9:00 a.m. sharp. And when that person never shows and you call again they tell you that they NEVER promised you any such thing. And when the technician finally shows, he tells you that the box going into the building doesn't have enough capacity to support all the units in the building so he'll put a work order in to have the box upgraded but in the meantime he'll put you in the first slot. So your service works well for a few weeks until one of your neighbors calls Comcast to complain and gets the same treatment.

Yes, all this has happened to me multiple times in the last 8 years. And they never seem to have any record of a work order to have the box upgraded and won't authorize such a work order until a technician comes out to examine the problem. Which leaves me having to waste more time waiting for technicians that never show and so on, and so on...

$10 a month is absurd for that kind of service.

[Little Wing]

36. how much after they tack on the service fees, taxes, handling costs

etc etc

[dropkickpa]

45. I have the triple play package

And have been very happy with my service. I called about my internet/cable being funky/slow, and they sent out a technician in a very short time (<2 hrs), and he found that the line from the street was bad. By the end of the day, a cherry picker truck had come by and the street to house line was replaced.

They have been very good about answering any questions that I have and have been very helpful, up to and including sending out technicians on short notice.

Perhaps the Pittsburgh area has really good service technicians.

[ganeshji]

23. I do too.

And this thing is of the devil, I'm convinced.

[masshole]

24. Wow, I actually LIKE Comcast

Except for the bill of course.
Maybe I've been lucky over the years, but I can recall only two times that my internet service was down due to a Comcast issue - and the speed is consistently high, no slow periods at certain times of the day, etc.
When my modem crapped out I had a new one that same afternoon. When I scheduled service for an upgrade to the Digital TV service they were there when the said they would be.

Like I said, maybe I've been lucky, but I have no complaints with Comcast.

[grace0418]

26. You've been very lucky. Count your blessings. Comcast has been the worst

service company I've ever dealt with in my life.

[Omphaloskepsis]

28. I'm in the same boat...

The only problem was when their DNS servers took a shit a few years ago. I just switched the IP's for the name servers and was fine until Comcast fixed them. They are expensive, but we split the bill between a bunch of people. I pay $15 per month for cable internet and TV.

[GalleryGod]

30. No. Your experience is the overwhelming majority IMHO

[grace0418]

35. Look up some consumer reviews for Comcast. You may be one of the lucky

ones, but I don't think you're in the majority. Comcast in Chicago sucks chickens.

The only thing good I will say about them is that the phone representatives are very polite and will credit your account for service interruptions. But they don't reimburse me for wasted vacation days and they don't actually ever solve the problem.

[GirlinContempt]

44. Good or fine experiences are in the majority.

People who're upset are more likely to actually say something. Looking up reviews for my cable company, they're overwhelmingly negative. However, no one I know has ever had a problem with them. Once, my service was crapping out, they came to my house 2 days later and replaced all the cable from the basement up to the third floor and the split. People who're content usually don't have a reason to say anything.
Comcast has some issues. I worked for them (indirectly). The vast majority of calls I took were not from angry people who hated their service. But, they contract out their service calls, and the people you're talking to are in a call center and unable to contact techs in your area or really do much of anything if the problem has anything to do with wiring.

Not saying you personally don't have a reason to be upset.

[LibertyLover]

25. I was so damned happy the day I called Comcast and told

them to cancel my cable tv and computer service. The guy doing the canceling told me to bring back the digital cable box. I told him we had canceled the service 3 years before. He did some checking and said oh, yeah - but you know you've been paying for it all along. I was livid. I have been doing the paperless billing and paying online for years now and never saw that I was still being charged for the stupid thing. Comcast owed me several hundred dollars, but because I didn't protest the billing "in a timely fashion", I only got $100. Scum. Every time we turned around we were getting hit with a rate increase because they had added some new sports channel that we would never watch. Now we have FiOS from Verizon. Just after they installed it, a main cable got cut and we were without cable and internet for 2 days. It was not fun (when a 4 year old wants to watch Sesame Street and can't, well, let's just say it's not pretty), but not a major problem. A week or so back I got a letter from Verizon apologizing for the incident and letting me know that they were knocking $20 off the bill starting in May to compensate me. Comcast would have jacked the bill up for my non-use of their services.

[GalleryGod]

29. Comcast in Southern New Jersey is Superb !

5 Stars...our accounts are always credited when we have interuption,etc.
Techs are great and gracious ...sorry about your situation,though.

Take all you want...give nuthin' back..ARRRrrrrrgh!

[Lydia Leftcoast]

33. For me, the trasition from Time-Warner to Comcast Internet was

practically seamless, and I haven't had any problems. Other people I know in Minneapolis haven't been so lucky.

Yes, I hate the way that channels disappear, too. I've decided that if I were to go to just basic cable, the only channels I would miss would be the Weather Channel and Turner Classic Movies.

I wish we had a la carte pricing, like they do in Japan. Even with basic cable one is forced to take shopping channels.

I don't want to take their phone service, but I may have to if Vonage goes under. The prospect may be enough to drive me back to Qwest :scared:

[LiberalEsto]

38. We switched to DirectTV last month

bye-bye Comcrap

[Little Star]

39. Amen! They are the worst!!!!

[GirlinContempt]

42. Signals over cable lines do not destroy televisions.

[ghostsofgiants]

43. People destroy televisions.

Let's form the NSOCLA.