After 5 hours of phone support from Apple, Microsoft, Dell, my iPod Nano is working!

[Scout1071]

Actually, it was Apple (over an hour), Microsoft (45 min), another Microsoft number (1 hr)(referred by original Microsoft number), Dell (1 Hr 20 min), back to Apple (1 hr).

I could not download iTunes to get my first ever iPod going.

I was finally connected to a Senior Tech at Apple who had figured out that the problem that I was having, and thousands like me, was that my browser wouldn't allow me to download. I opened IE and downloaded thru there and voila! iTunes is rockin' and rollin'.

Now that it's working properly, I'm in love with my new Nano. I can't stop downloading and copying music.

Plus is bad ass red! Yahoo!

(On edit - a portion of the proceeds from this iPod went to an African AIDS organization, hence the special edition red)

[CaliforniaPeggy]

1. My dear Scout1071!

That was quite a marathon! Congrats on succeeding.....

And.........Enjoy!

:bounce: :bounce:

[Scout1071]

4. Thank you my dear CAPeggy! It tested me. It truly tested me.

I began to snap on the Dell agent, but bit my tongue and simply asked for his supervisor.

And I will say, and may get flamed, but my experience with Apple Customer Service was far better than the others - specifically because the Apple call centers are staffed here in the USA. Thank you Apple!

[Roon]

2. I HATE calling tech support

I am glad you got it figured out.

[Lex]

3. You mean all you had to do was download through IE

instead of the browser you were using?

Yikes.

I have had to switch to IE to download certain applications in the past too.

[Scout1071]

5. Yes. That is all I had to do. But, I can't think about that too much because

the stress from the 5 hour ordeal will begin to bubble again.

And when I say 5 hours - that was just on the phone today. That didn't include all the hours spent online yesterday trying to find a solution before picking up the phone.

The guy from Apple said he was basically going to use a sockpuppet and log on to the Apple discussion board with the solution. Who knows why he couldn't post as an Apple tech? Maybe they would be admitting a flaw?

[Lex]

6. Yes, be happy that you can use your Ipod!

I really dig mine. I've downloaded much of my CD collection on it and bought more stuff on iTunes.

I have a car adapter so I can listen to it in the car too. I download Podcasts from NPR that interest me when I have a long drive in the car.

You'll love it.

[WindRavenX]

7. Ooo I LOVE the red color!

I love my nano, btw. My original iPod crapped out under a year, but my Nano is still kickin' ass! :thumbsup:

[mondo joe]

8. Good for you! I have a red too.

I love my nano!

[Scout1071]

9. Thank you! I'm listening to Grateful Dead, downloading the Fugees,

with some Outkast up next and who knows where from there! I've already downloaded a full GB.

Playing in my ears as I type is Grateful Dead, Dick's Picks, Vol. 10, Disc 1, Track 3 "Mama Tried"

[mondo joe]

10. Don't forget podcasts. I have a video iPod too, but since getting my Nano I

almost never use the big boy. It's great for running, great for a stroll, great for the bus. And love the red!