|
especially when calling businesses. Sadly, though, it isn't just businesses that don't train their employees how to use a fucking phone. Apparently, few people are teaching their children - and haven't done so for a generation - how to use the phone, either.
What the hell happened over the last couple decades to common phone courtesy?
Try this, people:
"Hello, this is (so and so)"
"My I speak with (name) please?"
"He's not here right now. May I take a message or help you in some other way?"
"Sure, please give him this message ...."
"Okay, let me repeat that and make sure I have it correctly..."
"That's perfect. Thank you."
"Thank you."
instead of this:
"Hello"
(pause while waiting for person to identify business) (I don't mind when people don't identify themselves at home, owing to the large number of assholes who are calling homes with cranks, spam, and marketing calls; but for God's sake people, if you are answering a business phone, let the caller know that they've actually reached the fucking business. Jesus.)
"Ummm... is this (such and such a business)?"
"Yep"
(long pause)
"Could I speak with (name) please?"
"Uhhh.... he's not here."
(pause)
"Can I leave a message?"
"Sure"
(pause while I wait for person to either say "go ahead" or "would you like his voicemail" or some other clue that the person on the phone is going to actually *@&*#&$ do something)
"Does he have voicemail?"
"No."
(pause while I wait for "but I can take a message, please go ahead" which of course never happens)
"Can I leave a message with you, then?"
"Yep"
(pause while waiting for person to indicate that they have paper and pen ready; which indication, of course, never comes, so I fly blindly, hoping to God it's being written down and not just 'remembered')
"Okay... the message is this..."
(then when I finish, instead of hearing the message back, I hear)
"Okay. Goodbye."
(person hangs up, leaving me, again, praying to God that a message was actually written down AND will actually be delivered)
|