Anybody dealing with Dell PC support lately?

[quispquake]

I'm a business customer who just got off a 90 minute phone call where I tried to return a monitor. After 4 (FOUR!) people passed me off, they finally found someone who they thought could help me...In India of course...

I gave her the serial number of the monitor, but Dell doesn't track items by serial number (order # for peripherals only)...She couldn't find it after 45 minutes, so I asked to talk to a supervisor, and finally got it taken care of...(Supervisors in America can find items by serial number, but in India they can't???)

Then it was time to give the supervisor a piece of my mind...I asked
"Why does Dell think it's okay to give their customers sub-quality service, while exporting jobs to India so they can exploit people there for $2.00 an hour? We pay a premium price for support, and Dell is giving us sub-standard service. You are exploiting people that need to survive in India, and taking jobs away from Americans that also need jobs...all in the name of more profit." He didn't really have an answer.

Free trade (not fair trade...I'd have no problem if free trade came with labor agreements that were the same as we have in the US) is so detrimental to the American way of life...I am so damned mad right now...How dare corporations try to save a buck at the expense of their customers??? Not that I haven't felt this way for awhile, but this experience is pretty fresh in my mind!!!

Anyways, rant over!!!
pp23

[Sven77]

1. i used to have a job

maybe they can give it back to me.

Dell to Stop Using Tech Support in India
http://story.news.yahoo.com/news?tmpl=story&u=/ap/20031124/ap_on_hi_te/dell_call_centers_3

[wryter2000]

2. I hate to say it

But their customer support sucked when it was in this country, too.

I just had some dealings with them. The first guy was the pits and cut me off. The second guy was just fine. Both in India.

[Don_G]

3. They Were Great A Few Years Ago

Took care of my problems with my first Notebook when they were still in the US and followed up.

Couldn't understand anything they said a few months ago on my second purchase and had to search the web and ask a friend locally to help.

I will NEVER buy another Dell again!

[quispquake]

4. That's the way I'm leaning...not using Dell anymore...

The quality is WAY down from what it used to be...we've had many PC's less than a year old lose their hard drives, etc. I used to use Dell because when you bought one, you bought a work horse, but nowadays, you get something with cheap components...the local computer stores are using better components than Dell nowadays!