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The clogproof toilet has a problem.
Today a guy caught me as I was walking toward the trash compactor and asked if I knew anything about toilets. I know a lot about toilets.
It seems that he had purchased a Champion toilet the day we got them. Recently, the toilet wouldn't stop running. On a regular john this means you need a new flapper. On the Champion, you need a new gasket for the flush tower.
Yesterday he came in and our new plumbing guy helped him. We didn't have any gaskets labeled "for the Champion," but Mansfield's toilets have a flush tower too so the new plumbing guy sold him a Mansfield flush tower gasket. It didn't fit.
I called every plumbing supply in town; no one had any. Finally I called American Standard. They informed me that some of the flush tower gaskets were made of the wrong kind of rubber--the kind chlorine eats. They changed to a polyurethane-rubber blend, which has solved the problem.
They're not going to recall the toilets because not all of the gaskets are leaking, but if yours does, go to Home Depot and ask them to call American Standard to get a new one for you. There is no charge for the gasket; it is a warranty part. (You could call them yourself; it's a toll-free call. However, if we call them, we can get American Standard to send us a handful of them so we'll have them for the next person who comes in. It's the liberal way. We can also have them mail yours right to your home.)
The official name of this part is "flush tower gasket."
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