2. try inserting an unbent paper clip into the little hole on the...
...front of the drive. That will pop it open manually. If it still won't open by itself afterward you're probably better off just buying a new drive. You could always pull it out and poke around inside looking for a gear that's jumped out of alignment or a striped shaft hole, but I doubt that repair is really an option.
there is a small hole right below the door. Staighten out a paper clip and stick it in the hole. you shold feel some resistance. push and the door will open. It'll let you know if a disc is jammed in there.
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