Crapuserve

[Deja Q]

I cancelled Compuserve in mid-Feb, having switched to DSL.

Compuserve had cost $9/mo.

I hadn't heard from them until today. From a debt collector saying I owe compuserve $19.90 (2 months' usage) - from a period of Feb 7 to March 7. (that's 1 month, when did compuserve double their rate?)

While I agree I do owe $9 for the month I had used, I should not be billed for 2 months' worth and I should have gotten a bill from Compuserve in the first place, who I haven't heard from since cancelling them!

:grr:

Worse, I've tried talking with them before. They don't listen.

How should I best approach this? I will call, but I don't expect them to listen...

thx.

[CO Liberal]

1. I Have to Keep Them Until July

In order to get a $400 rebate on my H-P PC, I had to agree to subscribe to CompuServe for three years. It's up in July, and I'm planning to move to People PC.

[Deja Q]

2. Good luck...

As with customers ditching AOL (which also owns compuserve), compuserve users may be equally unfortunate... :-(

[Loco_moco]

3. Do you have documentation...

of when you cancelled Compuserve? If I remember correctly, they say that you can either cancel online, via telephone, snail mail, or via FAX...

When I cancelled them out of my life, I 1)called, 2)sent them a registered letter, and 3)FAXed them, keeping my little FAX reciept... also when I called them, I got the persons name and contact number...

sure enough... it took them about two months to cancel our account, and they attempted to bill us... but when I presented them with the documentation... they dropped all their claims...

Good Luck..., I hope it all works out for you...

[Deja Q]

4. Darn

I don't. I did it over the phone. They told me of a 2 month free offer, which I declined.

The company should use the money it saves by offshoring the workers into fixing their billing service protocol. This is an outrage...

[bigwillq]

5. Compu serve does suck

My sister has it on her laptop at home. She thinks the rates are cheap though. Whatever.

[Book Lover]

6. Compuserve is still alive?

Well, their balls do seem to be swinging low with this one! It makes sense that you should have received a regular bill - was it automatically handled when you were a regular customer? If you have dealt with them before and found them unresponsive, hmmmm... what do you think of calling the 800 number and immediately asking for a supervisor? I would ask for a copy of the original bill that is now in collections (which happened awfully fast IMHO...)

Best of luck.