NYT: Where Is Wal-Mart's Fancy Stuff? Try Online
By BOB TEDESCHI
Published: November 21, 2005
....Walmart.com has broken through its own glass ceiling, selling high-priced platinum and diamond jewelry, cashmere sweaters and other goods designed to appeal more to the Tiffany crowd than to the bargain hunters who browse the company's terrestrial stores.
The question is why, and the answer is straightforward: Wal-Mart, the world's biggest retailer, with 1.3 million workers and nearly $300 billion in annual revenue, is reaching out to more affluent shoppers. With disappointing sales of late and its stock price lagging, it has begun displaying more fashionable clothes and more upscale home furnishings in its stores.
Over the last few weeks, it has added luxury items to its Web site as a test. The online store still caters overwhelmingly to buyers' appetite for low-cost deals, from $18 six-packs of boxer shorts to $15 roller-skate kits, just as its stores do. But now, if you look hard, you can also find a Hyundai 60-inch plasma TV with a built-in digital tuner for $7,688, a gift basket of 1,000 fine chocolates for $248 and 100 percent cashmere scarves for $98.88.
And, sure enough, right there along with the $520 Keepsake Majestic 7/8-carat diamond ring ("was $600"); the $229 Keepsake Tapestry ¼-carat diamond, 14-karat yellow-gold ring; and the $13.12 sterling silver cubic zirconia ring ("was $17.97") you can find the 1¾-carat, fancy-yellow-grade diamond, 18-karat white gold ring ("IGI Certified") for $9,988...."This is us being very aggressive in trying to understand if someone is willing to buy from us at that price point," said Raul Vazquez, vice president of marketing at Walmart.com, referring to the 1¾-carat diamond ring.
Analysts said that Wal-Mart was also grappling with a familiar predicament for online merchants: The cost of selling cheap goods. "A lot of retailers have found that they're not so sure they want all those mainstream customers on their site," said Carrie Johnson, a retail analyst with Forrester Research. "They buy fewer items, they need more help with orders and they're harder to satisfy." In contrast, Ms. Johnson said, "the wealthy, time-strapped consumers are looking pretty good right now."...
http://www.nytimes.com/2005/11/21/business/21ecom.html?8hpib