companies that use outsourced Indian call centers and programmers

[pstokely]

Bank of America
XM
Best Buy (said "Good Day" when I called them in the evening)
Dell
what are the others?

[SW FL Dem]

1. AOL and Microsoft n/t

[Cleita]

2. Allstate Motorclub.

Hewlett Packard.

[OmmmSweetOmmm]

27. I forgot Allstate! At least my cable provider Optimum is located here,

and it's refreshing to get someone who actually lives in close distant to where I live.

[pinto]

3. AT&T.

[unblock]

4. citibank $%#$$%#$@%$%

:grr:

[havocmom]

5. United Airlines is about to outsource their frequent flyers division

Milage Plus to India. The president of Milage Plus was explaining the situation to the staff at the Tucson call center: They were likely to be making the move soon because 'the workforce in India is very bright. Many have college degrees...'

So do at least half the folks at the Tucson center.

[havocmom]

7. Some US mortgage companies outsource a lot of work to India

As does the IRS, well, they send work to private contractors who in turn send it to centers in India. Yes, Mr and Ms America, your tax returns could very well be processed in a foreign country. Your personal mortgage info might just be zapped around the world.

And some medical transcription companies, with contracts to do records and doctors' notes transcriptions for hospitals, clinics, medical groups send the work to India.

How safe does everybody feel now?

[NJCher]

6. Kodak, prob'ly

They were one of the original outsourcers.




Cher

[chat_noir]

8. IBM, Amazon, phone sex

Some Call Centers in Bangalore and Mumbai have received some bizarre requests from the Western countries. Some call center operators have secretly set up phone sex operations in India.

Callers from America or Europe or any other part of the world can dial a toll free number that gets routed through a western nation into call centers in India after the caller pays in dollars or euros. Then the callers get connected to some Indian lady who provide the phone sex service.

http://www.indiadaily.com/editorial/01-29b-05.asp

[WiseButAngrySara]

9. Check out this vast list of American Companies confirmed to outsource

by Lou Dobbs (not all necessarily to India)

http://www.cnn.com/CNN/Programs/lou.dobbs.tonight/popups/exporting.america/content.html

[justabob]

13. Amazing list

It would be difficult, if not impossible, to avoid using all the companies on that list.

[TexomaDem]

18. missing from the list is...

Symantec

I had a blast(not) renewing my subscription to Norton Systemworks.

[newyawker99]

31. Hi TexomaDem!!

Welcome to DU!! :toast:

[WiseButAngrySara]

32. Good for you! Maybe you should e-mail Dobbs to update his list? ...n/t

[darkmaestro019]

10. Earthlink--I should know, I have to call them constantly.....

and FedEx, tired of using middleman services to deny full-company membership and benefits to callcenter workers here in the states is in the process of shunting what it can move to India. A youngish married couple I'm very close friends with are about to lose a going-on-ten-year job due to that.

[msongs]

14. yep Earthlink is ANTI AMERICAN and has lousy service...

usually takes multiple efforts to connect, low speeds like 36 kbps are common, download speeds of less than 2 kpbs

online chat with their guy - I asked him how things are going in India, he did not deny it.

Msongs
www.msongs.com/chinamart.htm

[catabryna]

11. SWBell DSL (nt)

[libertynliberalism]

12. That list is way too long. The SOLUTION to outsourcing is

Seems to me you can't blame businesses for wanting to save costs (and thus make higher profits), and you can't stop people from applying for jobs.

The solution then to me lies at the Govt POLICY level.

The government has to make laws so that the COST of doing business (ie hiring non-american employees overseas) is about the same or higher than cost of doing business in America.

If the overseas labor is going to cost you what its going to cost here, outsourcing will automatically come down.

[Nobody]

30. I like your idea

I hope something comes of it.

There are a lot of intangible costs of excessive outsourcing. We already know about the lack of jobs for the experienced people who now have to compete with 500 other people for the same entry-level job.

Loss of workforce = loss of tax revenue.

The state is already supplementing the incomes of people who don't make a living wage. And the people who want to keep wages down are not the ones who have to worry about the rug being pulled out from under them.

[hootinholler]

33. When the tax code incorporates a citizenship scale...

Then the corporations will wise up. If you have a Corp that keeps jobs here, keeps banking here, keeps manufacturing here, then give them the tax break. If the outsource our capabilities, our livelihoods, our children's future, then we better capture enough revinue to afford the public assistance that will be required to deal with the aftermath.

The problem goes back to when the corporations were given the equivilent of personhood under the law without having to shoulder the responsibilities that personhood brings. I want good corporate citizenship and the way to define that is via the pocketbook.

-Hoot

[sproutster]

15. HP, EDS

[tamtam]

16. Direct tv (nt)

[spindrifter]

17. But check this out--

you guys are talking about service centers such as help lines and customer information/complaints. What about the outsourcing of interpreting X-Rays? Most states have regulations concerning professional licensure. How the F are they getting around them in order to have foreign doctors read X-Rays and make reports back here?

[alfredo]

19. The state of Kentucky

[ClarkinMich]

20. Anyone that thinks outsourcing is limited to call centers is under-informe

- A lot of computer programming is done in eastern europe (Romania is a leader)

- Many Hollywood films are now made in eastern europe or Asia

- Almost any technical field has a push to go somewhere (Eastern Europe, India, China)

- I work in the automotive industry in engineering. I am a first level manager. The corporate bosses told us a few weeks back that in 3 years they want HALF of our work done in "low cost countries" with 20% there next year. For us this means Czech republic, India, and eventually China.

- I work a lot with manufacturing operations in Mexico. The ironic thing is that those guys are scared to death that their jobs are going to China or Central America. They have much less protections than in the US. It is not uncommon to show up for work on Monday to find a chain on the gate and a sign saying the operation is no longer in business. You would not believe the number of manufacturing and technical buildings "for lease" that were previously occupied.

There are very few companies that care about the people that work for them -- never be deluded about that for a second... Those that do are probably privately held, small organizations... no wall street pressure for them.

Brave new world we live in.

[unhappycamper]

21. Verizon n/t

[MadHound]

22. Kinkos outsource its entire graphic arts dept. to India

Several friends of mine got quite screwed on that one, and the quality now really sucks, as does the customer service.

[southernleftylady]

23. Northwest airlines wants to outsource its flight attendants!!!

they want to use the flight attendants from over seas .. because they only pay them what.. 5 dollars an hour or something ridiculous like that...
nice uh?

[mitchum]

24. The Gap

[HereSince1628]

25. Thanks. Personal level boycotting is the best I can do to slow

the corporate raid on America.

[OmmmSweetOmmm]

26. Sprint, Linksys, Hewlett Packard ..... all from my personal experience.

[Nobody]

28. Guy I know who is pro-outsourcing made me laugh

The guy works in IT for only a couple years and now he thinks he's Super Geek - got a lot of advice and study materials from me. He has no fear of ever losing his job. Long LONG story about why, but suffice it to say that he has no worries.

He's a Republican. Pro-corporate, pro-low wages, pro economic inequalities, the whole works.

His company uses Dell. Dell has "Steve", "Bob", "Sue", "Jennifer" from Turkey answering the phones. He's complained numerous times about how he can't understand the techs.

Should I serve some cheese with that whine, or just stick to the violins?

:nopity:

[MojoXN]

29. Dell