Corporate reputations take a whipping
Even firms not involved in scandals are feeling the sting of distrust, survey says
By Ronald Alsop
THE WALL STREET JOURNAL
Sunday, February 22, 2004
Big corporations are stuck in the doghouse.
More than two years after a wave of accounting scandals shook the public's trust, the reputations of many of the best-known companies continue to decline. In their latest corporate reputation study, Harris Interactive, a Rochester, N.Y., market research firm, and the Reputation Institute, a New York-based research group, found that the public is still mad at many of the 60 companies in this year's ranking: Three-quarters of the survey respondents graded the image of big corporations as either "not good" or "terrible."
Never mind that the economy and stock prices are rebounding. And forget about time healing all wounds. People are far from ready to forgive the corporate fraud, deception and greed they have witnessed.
("Rebound"??!! STILL lying!)Respondent Eva Johnson, a 34-year-old homemaker in Franklin, Ohio, said, "I'm very disappointed in how money can rob the goodness in people."
The lingering taint of corporate malfeasance accounts for much of the ill will. And it's clear that the public still wants blood. Many people surveyed expressed bitterness that the big fish -- Kenneth Lay of Enron Corp., Bernard Ebbers of MCI and Dennis Kozlowski of Tyco International Ltd. -- haven't been held to account....cont'd
http://www.statesman.com/business/content/auto/epaper/editions/sunday/business_047311c7656cd17e00ff.html