Verizon ditches $2 fee after customer uproar

[dbt]

Source: Reuters

Verizon Wireless has reversed its decision to charge a $2 fee for telephone and online bill payments, bowing to a storm of criticism from consumers and the U.S. communications regulator.

The biggest U.S. wireless operator retracted its decision on Friday, just a day after it announced the fee for one-time payments, which was to have begun January 15.

The consumer victory comes after Bank of America recently decided against a new $5 monthly fee for debit card users after consumers and lawmakers protested the charge. <snip>

The quick turn-around came after little more than a day of complaints, but not before the U.S. Federal Communications Commission said it was "concerned" about the fee and that it was looking into it.


Read more: http://www.reuters.com/article/2011/12/31/us-verizon-fcc-idUSTRE7BT13I20111231

[Enthusiast]

1. Consumers are tired of being abused.

It shouldn't stop with this.

[DainBramaged]

2. Great forum, nicely done!!!!!!!!!!!!

:yourock:

[doodadem]

3. Wait a minute..........

They are already charging a $3 fee in our area if you pay by automated phone. And I never can get the online payment system to work.

[No Elephants]

4. I refuse to do anything by phone without speaking to a customer service rep.

Even though hold times are sometimes annonying, I will not help put people out of jobs.

Of course, I cannot stop offshoring of customer service, but so far, the reps of the telephone company sound American.

Still, I'd rather see a person in another country with a job than give a computer more to do.

[bighughdiehl]

5. Ah, the 1 percent...

charging you just to exist.