Those searching for best prices on prescriptions find faulty information
Inaccurate information on Medicare's Web site and hot line have plagued the rollout of the new prescription-drug program, further confusing the elderly and disabled who already found it daunting to pick among the competing dozens of private insurance plans meant to save them money.
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After double-checking what she found with two insurance companies, she discovered that some of the copayments Medicare listed for her father's drugs were in error. For those medications, she found, Aetna's prices were actually lowest even though Medicare's trumpeted Plan Finder listed Humana's prices as cheaper.
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The Center for Medicare Advocacy has documented a number of problems not only with the Web site but with the toll-free hot line set up to assist the majority of seniors who don't have access to a computer.
During a test call to 800-MEDICARE, the organization said, a customer-service representative gave out erroneous information about low-income assistance.
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