The Customer Service Hall of Shame [View All]

[rpannier]

How a company handles adversity can tell you a lot about its character. Does it stick to its guns, keeping the customer first? Or does it stick it to customers, raising prices and cutting service?

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9 repeat 'winners'
Four financial-services companies made the top-10 Customer Service Hall of Shame, joined by one online-service provider -- AOL -- two cable companies, two phone companies and one retailer. Nine of the top 10 were repeats from 2008.

AOL, like last year, ranked worst in customer service in the 2009 survey, this time with 44.8% of respondents saying AOL's service was "poor," down from 46.6% a year ago.

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The Hall of Shame
1. AOL
2. Comcast
3. Sprint Nextel
4. Capital One
5. Time Warner Cable
6. HSBC
7. Qwest
8. Abercrombie & Fitch
9. Bank of America
10. Citigroup

link:
http://articles.moneycentral.msn.com/SmartSpending/ConsumerActionGuide/the-customer-service-hall-of-shame-2009.aspx