when we lost a day of vacation as well waiting for Sears not getting someone here. We spent the whole day at home and while I spoke AT LENGTH and with great frequency with the persons from so-called 'support' and 'services' we were offered nothing. I ended up having to call a local repairman (after begging friends for word-of-mouth advertising) who managed to drop by our home at the end of his day and was able to complete the repair...
Sears was beyond awful to us in this situation with absolutely no empathy for the situation. I will NEVER recommend them to any one for repair service again...and will continue to do as I should have in the first place: contact a local repairman with good credentials...
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