Angry Homeowners Take to the Web (Business Week) [View All]

[catgirl]

The outside of Susan Sabin's house in Lenexa, Kan., is covered with lemons: lemon-shaped foam cutouts, twinkling lemon Christmas lights, and a lemon-adorned wreath on the front door. If you go to her Web site, you can see for yourself. You'll also see photographs of splintered beams, bowed floors, and a graphic that declares: "Pulte Homes sold me a lemon!"


Sabin has been called crazy, but she's not the only dissatisfied customer. The Internet has rapidly become an outlet for frustrated homeowners to chronicle their bad experiences with new homes they have found to be structurally defective. Homeowners can now post complaints, discuss legal options, and warn future buyers on at least a dozen builder-directed "gripe sites," with names such as www.crapconstruction.com and www.khovsucks.com.

Careless Building During Boom?

As home values decrease and home sales slow in many parts of the country, construction problems seem to have become an even bigger concern for homeowners. "I notice the traffic has definitely picked up," says Andy Martin, a longtime consumer advocate who runs three sites: www.FightPulte.com, www.FightDiVosta.com and www.FightDelWebb.com. The three sites serve as national clearinghouses for those who think they may be victims of shoddy construction. During the housing boom, builders were working fast to keep up with all the people gobbling up new properties, and Martin believes the quality of building suffered as a result. "The pendulum swung too far in (the builders') favor," he says. "The Internet now is rising to level the playing field."



Not to mention many of the "new builds" are simply ugly!