We had the same problem with a LexMark all in one. Best Buy did not tell us it was obsolete. That they did not manufacture that model anymore. But they did exchange it. The new one would not scan at times. And sending email was cumbersome. And it would lock and not print. It had a switch that locked the carriage for transport. I gave it to my compute and electronic savvy son and he got it working. When it screws he pushes the right buttons. I did not know how.
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