Reply #5: I don't know how these call centres work in your neck of the woods... [View All]

[Blackthorn]

But I got this gem from one of my university lecturers.

Basically, in call centres everything is timed. Right down to the "average acceptable call length". They know how long it takes for people to say yes or say no. Her suggestion was, as every phone call is monitored for length, keep the person talking. Ask questions, the more inane the better. Ask follow up questions on anything they happen to say, regardless of what is was. Be sure to give them your opinions on anything they say as well. Hell, you don't even have to pay attention, ask a question then say you were distracted after they answer. Repeat.

Eventually, their manager will notice they have been on the same call for the past 10 minutes and will wander over and want to know why.