Reply #13: That's still a vivid memory ... [View All]

[RoyGBiv]

I'm not sure why exactly, but it's very clear in my mind.

She seemed shocked. I've never worked a call center, but I've worked customer service type jobs all my life, and I imagined she had been dealing with a lot of irate, irrational people all day, many of whom were justifiably so. Her voice changed from the professional "operator" voice when she told me thank you, and that's when I thought I heard her start to cry.

I can't truly imagine what her day was like.