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[theophilus]

Hey,

When was it that "the customer is always right!" Maybe it's just me, but things seem to be really going downhill when it comes to Corporate performance in support of us the customers. Here is a recent example for me. Please add one of your "best" examples.

We recently, inadvertently, didn't get our phone bill in on time. (Hey, we're poor but not THAT poor.) We get a call and I answer. A real person says that we are late and gives the amount. He asks if I want to pay by credit card over the phone. Well, I think that we just sent in the payment so I say "no" and he suggests that I double check. I take down the number, just in case. Well, I ask my wife and she can't remember even getting a bill this month. She admits she might have misplaced it. I wonder if it is a scam to get my credit card number. I decide that I won't worry about it until I get a written notice from AT and T.

The notice comes. The number I had been given is on the notice so I decide to call them. For parts of two days I go through a five minute dial in with a robot after which I get "Our office is closed at this time. We value your call." No office hours. No nothing. I get frustrated because time is running out. I call another number that is on the notice. This is a number for a different aspect of the billing situation. Fortunately I get a live person. She says that the original number is "having problems." She has "another number" for me to try. I call it and get a Mr. Robot. I go through the whole long interactive thingy. The Robot asks me to grade "him" and I'm done.

The PHONE COMPANY, TPC, is having trouble with their phones. It would have been nice to put the other number in the first recorded message. Anyway, it is little things like this that seem to increase in frequency. It's no great big deal but things should be getting better not worse, imo.

So what happened to you recently?