Reply #11: I always ask to be put thru to a manager or to the manager's voicemail if [View All]

[snagglepuss]

a customer service has provided good service, often reps are flabberghasted and some very good reps have told me no one has ever made that request. Recently I had a problem getting information I needed, everyone I spoke to was very nice but most simply transferred me to other depts. One woman so so kind and helpful, I asked to speak to her supervisor so I could give her a commendation even though she too wasn't able to help me.


I had no expectation that the manager could have helped me the way she did and wouldn't have given it a second thought if she merely thanked me for taking the time to compliment the employee but the manager was so delighted that I took the time to give her employee a commendation that she offered to go out of her way to hunt down the info I needed and said she'd mail me the forms I needed - which she did. I was the one who ended up flabbergasted.