I learned this lesson from a Most Amazing Boss a few jobs ago--when I worked at a TV news station. First thing he taught me was to ALWAYS answer every e-mail that came in from a viewer, politely and in as informed a manner as possible. Wow, did I earn the station some Viewers For Life following that advice. And they always pointed out how impressed they were that they heard from "a real person" who was sincere and helpful and friendly. They also often noted how the other news outlets never replied to their e-mails. The lone Gannett newspaper in town and (strange to say) the PBS station were the worst offenders. And when the PBS people did reply, they were horrifically rude. :wow:
Powered by DCForum+ Version 1.1 Copyright 1997-2002 DCScripts.com
Software has been extensively modified by the DU administrators
Important Notices: By participating on this discussion
board, visitors agree to abide by the rules outlined on our Rules
page. Messages posted on the Democratic Underground Discussion Forums are the
opinions of the individuals who post them, and do not necessarily represent
the opinions of Democratic Underground, LLC.
Printer-friendly format
Email this thread to a friend
Bookmark this thread
(1000+ posts)
Send PM |
Profile |
Ignore
