If there's one thing I've learned and would like to pass along (at least right now), it's this: [View All]

[MiddleFingerMom]

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There's a really basic life lesson that I've learned (and have to
keep reminding myself of sometimes) -- most people are nice
and treating them nicely, in addition to being its OWN reward,
can make YOUR life so much nicer/more fruitful/easier.
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This is the businesslike email I got from a scheduler at my hospital
for very necessary and VERY eagerly anticipated physical therapy
to relieve and banish some fairly severe pain I'm getting from my
pectoral surgery. It's crisp and businesslike and, although cold
and distant -- there's really nothing at all WRONG with it.
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Good Morning,
Reguarding the request from Dr. xxx xxx for you to get physical
therapy, please call UMC Physical Therapy @ 555-5555. They have
the order and are able to schedule your sessions fairly quickly.
Thank you for choosing us to take care of you.
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I debated not even acknowledging receipt -- it wasn't "necessary"
nor, I would think... expected.
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I decided to express my appreciation for her efforts on my behalf --
it took less than a minute and minimal effort on my part.
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Hi, Kimberly!
I've already got an appt with phys ther Monday at 10 AM.
Thank you for your help and this email.
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Nothing overboard. Nothing gushing. Merely an acknowledgment and
a note of appreciation.
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Here's what came back -- note the change in tone and the personal
touch that's been added.
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Awesome!! If there is anything I can do for you, please don't
hesitate to ask. You are gonna love the attention from the most
attentive staff, they are all great over there! I know you will
feel better.
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Just by my being "nice" with minimal effort, I have probably made a
never-to-be-seen friend who will/would probably go the extra mile
for me in the future... if needed.
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AND it seems like I made her day a little.
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And HER response helped to make MY day (obviously, more than a little).
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You reap what you sow, folks.
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Not always true -- but true often enough to try to incorporate it
into your life as often as possible.
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I hope (and believe) that this can help make your life better -- and
it will probably take little physical/emotional/mental effort on YOUR part.
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