I get so mad I could hold a grudge forever... [View All]

[rbnyc]

...and not always about the most important things.

Last night my husband and I ordered a steak sandwich and a penne al vodka to split. My husband paid for it, and wondered why it was so expensive, but didn't check the order. The delivery guy left. They'd given us 3 steak sandwiches. I called the place and asked them to send the delivery guy back to pick up 2 of the sandwiches and bring us 10 dollars back. The manager said no. He said that he'd taken my order, I said I wanted 3, he asked my to confirm that it was 3 and I said yes, 3. This is total BS. I said I never said or heard the word 3, that he'd made a mistake, and we didn't want to pay for what we didn't order. He said he would not send the delivery person back. I said, then my husband is going to drive to your store with the 2 sandwiches and get our money back for them. He said he wouldn't return the money for the 2 sandwiches and again told me that it was my fault. I told him that in that case my husband would bring our entire order back, get all of our money back and we would never order from them again. He said fine.

I think this is very bad business. First of all, in over 10 years working in bars and restaurants, I've never told a customer that something was his or her fault, even if it clearly was. Also, how do they expect us to want to order in the future if we know that if they make a mistake, they will blame us and refuse to return our money?

The manager was a complete ass on the phone. I'm still pissed. I seriously want an apology, and some incentive to continue to do business with them. I swear, if I do not hear the manager say that he was wrong and that I am right it will never ever be able to let it go.

What should I do?

EDIT: I'm going to work now. I'll be back to read all the flaming I'm pretty sure I'll get in about 8 hours.