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AtomicKitten

(46,585 posts)

12. My son bought an upscale Dell for his desktop PC.

Reply to Honeycombe8 (Reply #9)

Sun Sep 2, 2012, 03:44 PM

Sep 2012

Last edited Sun Sep 2, 2012, 05:23 PM - Edit history (1)

which died within warranty, and they replaced it with a top of the line AlienWare model which he loves.

I was so impressed when he bought two pairs of shoes from Zappos (Doc Martens) on-line. Their entire customer care philosophy is nothing short of spectacular.

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19 replies

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My son bought and received a defective laptop yesterday. [View all] AtomicKitten Sep 2012 OP

I think unless you buy the NewEgg warranty you have to send it to the manufacturer johnd83 Sep 2012 #1

are you sure it wasn't the shipper? Kali Sep 2012 #2

Order directly from the manufacturer. You usually get more for the money anyway. HopeHoops Sep 2012 #3

thanks for the replies AtomicKitten Sep 2012 #4

How was it paid for? If credit card, some will rescind payment if the seller does not resolve the ohiosmith Sep 2012 #5

By debit unfortunately. AtomicKitten Sep 2012 #6

I'm so sorry to hear this. We've all had bad breaks from time to time, but... Honeycombe8 Sep 2012 #8

I order all my stuff from Tiger Direct WhoIsNumberNone Sep 2012 #7

Good site but they only carried a refurbished model of the one he wanted, apparently. AtomicKitten Sep 2012 #10

Refurbished can mean a lot of things WhoIsNumberNone Sep 2012 #14

When buying internet electronics, I prefer those with stores in my area. Honeycombe8 Sep 2012 #9

My son bought an upscale Dell for his desktop PC. AtomicKitten Sep 2012 #12

What place gave him an Alien pc? AlienWare is HP, isn't it? I love Zappos. Honeycombe8 Sep 2012 #15

Dell bought AlienWare. AtomicKitten Sep 2012 #16

here is some more info MrsBrady Sep 2012 #11

good stuff AtomicKitten Sep 2012 #13

Another avenue is to contact a local TV station that has a consumer affairs department. They will ohiosmith Sep 2012 #17

Good news. Newegg decided to replace the laptop. AtomicKitten Sep 2012 #18

I'm glad this got worked out OriginalGeek Sep 2012 #19