Last edited Sun Dec 29, 2019, 01:08 PM - Edit history (1)
12/1/18 - I ordered a Microwave oven from BestBuy.com for in-store pickup (Ridgedale, Minnetonka, MN) late night 12/1/18, they expect it to be in-store 12/7, will notify me by email.
12/7 - I get an email from the csuckers: "Your order has been delayed -- Delayed orders are typically fulfilled within 7 days. However, as soon as your item becomes available, we'll send an e-mail letting you know it's on the way. We will keep your order open and continue to work on getting your item(s) to you until January 06, 2019. If your item(s) are still not available by this date, we'll cancel the item(s) and notify you via e-mail."
Other options given at the bottom of the email. The options vary by product type. Mine was "Make Changes" and "Cancel", but when I hover my mouse over either one, it makes an "X" over it. When I click on "Why Can't I make changes?" It tells me: "We’re working on your order. At this point, we can’t change or cancel it."
WELL FUCK YOU, BEST BUY.
I did hunt down some phone numbers. I checked with some forums and some had called 1-888-BESTBUY (1-888-237-8289 ) and people said they couldn't cancel or had to talk to 3 or 4 people before they could get it cancelled.
I wasn't really in a hurry so I just waited and waited, and sure enough January 6 rolled around and they sent me an email that the order has been cancelled. At that point they finally did one thing right: they did promptly refund the full amount to my Paypal account (but with no thank you for the 5 week interest-free loan from me, and no expression of apology at all, except the word "unfortunately" )
Anyway, I think this is really really rotten. Bestbuy.com said it would be available in 6 days for in-store pickup at the Ridgedale store, so that's why I ordered it. It's just pure bait and switch crap. And then when it wasn't, they send me an email saying I can't cancel the order. WTF!
I know this is off topic and I'm sorry. I'm glad that its turned out for you that there's no permanent damage and not an extreme amount of hassle.
12/29/19 1125 AM ET - EDITED above after response #9 to clarify this was all via BestBuy.com, and I don't think it was any decisions or actions by anybody at the Ridgedale store that was the problem. I doubt they were involved at all, except possibly initially someone might have checked their inventory.
= new reply since forum marked as read
