Friday the 13th came a day early at my house, delivered by a guy named Murphy

[mnhtnbb]

Here's the set up:

A month ago--actually March 9th--guys delivered a piece of furniture for my apartment. Of course it had to be assembled. They discovered they were missing a crucial piece. Customer Service was gotten on the phone who promised me she'd track down the necessary piece and get back to me when it could be delivered. (It hadn't been left at the warehouse.)

The following week I've heard nothing from the customer service rep. I e-mailed her. No response. I called her and left a voice mail. No response. Two days later I e-mailed again. No response. Then I phone again. No response. By Friday--a week after the first delivery--I called and asked for a manager in Customer Service. I was promised a return phone call. At 4:15 pm, I called again (hadn't received a phone call) and was told all the managers had left for the day. Finally got a shift supervisor to take my call and promise me I'd have an answer Monday.

On Monday I called and finally got hold of the original customer service rep who told me the problem was the piece I ordered was modular and the salesman who placed the order didn't order the correct number of pieces! He was placing the order--with the Canadian manufacturer--and they would let me know when the piece came in.

Last week (then 3 weeks after the original delivery) I get an e-mail to schedule delivery! Hooray! Scheduled for today (another week waiting). Ten minutes before the guys arrive, the power goes out in our entire block in downtown Raleigh. I live on the 17th floor, so if the power is out, no working elevators). When the guys get here, I bribe them with a promise of $20 for each if they'll walk the piece up (it doesn't weigh more than 10 lbs) and assemble the furniture. They agree.

Knock on the door. Hooray! They get out the instructions and then tell me this is supposed to bolt to the wall, and they don't do that. WHAT? This is supposed to be a free standing armoire! They can arrange for someone to come do that. Call the original customer service rep and tell her I no longer want this thing. There was no disclosure from the website description or the salesman who took the order that this had to bolt to the wall (I live in a rental apartment and no way I'm going to attach something like this to the wall.) OK. BUT, the delivery guys can't take it back with them because the power is out and the elevators aren't working!!!! AAAGHHGHGH.

So, now I'm waiting for them to schedule someone to come pick up this hunk of junk which is sitting in my entryway.

And I still don't have a place to hang coats which are taking up my limited clothes closet space.

Yes, I know it's a first world problem. But I just thought the incredibly bad timing, when the power was off for 90 minutes, coinciding with these guys arrival after I'd been waiting a month for a part--which the first delivery guys never told me had to be attached to the wall--was unbelievable.



Anybody else want to share a pre-Friday the 13th story?