Plus, people keep screaming about direct access like it is something special. Let me give you all a clue, whether you connect via fiber optic or dial-up you are directly connected to every server on the Internet. So the NSA does not need special services from the Inet companies to get direct connect access; all they need are connections close enough to backbone nodes which they would have access to at any rate given their financial resources and their usage.
That, and the employing hackers to get past firewalls, gives them access to whatever they want, although in practice that's still difficult.
But what's important with this OP is the question about the rather large elephant still in the room.
What the fuck are they going to do with all of that useless information?
And there are some very paranoid people claiming that they're recording everybody's cell phone calls in real time!!!
Don't make me laugh. What the fuck are they going to do with that?
Some teenager (HUGE users of cell phones, as they have been since the beginning of phones): "So he goes, 'Dwanna go to the dance Friday night?' So I go, 'No, Dweeb! I go with Jack.' And then he goes..."
You get the idea. And the NSA has personnel sufficient to wade through all this shit let alone store it on the off chance that some micro percentage of calls are plotting a terrorist attack?
Some people are either delusional, paranoid, or both.
Even if there was sufficient bandwidth on the system to record it all, indexing it and storing it in real time is just beyond any reasonably possible current technology. And again. What would you do with it all if you could even approach the required technical capability?
I do not like what NSA is doing. But I am not worried about them recording my phone calls. I'd hate to be the dude listening to mine. He'd be bored out of his fucking skull. As for the teens? That would depend on what they are going about that day.