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awesomerwb1

(4,265 posts)
11. I can't believe I'm gonna say this
Tue Jul 7, 2020, 05:26 PM
Jul 2020

But I hope Walmart improves their website (Horrendous) and give give Amazon a tiny little bit of competition.

I handle our Amazon accounts(multiple) where I work a couple days a week and i have to say I HATE Amazon.

it used to be that when someone purchased something on Amazon we would get the customer's name, address, email and phone number. Then it was just name and number, then just first name and number. Now we only get a long number.

The amount of control Amazon has is insane. When a customer has an issue with a purchase they will just leave negative Feedback or a bad review. We hardly ever have the chance to deal directly with the customer to try to solve their issue and Amazon will almost always side with the customer so there is tons of fraud where customers claim they never received their product tracking notwithstanding and generous Amazon take the money out of the company's account to replace it for the customer for free. And negative feedback and bad reviews = Amazon will freeze, suspend or even delete your seller account.

Their fees are stratospheric so they keep almost as much of the profit per sale as our company does.

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