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renate

(13,776 posts)
5. I hate to admit it but I've been using Walmart pickup as well
Tue Jul 7, 2020, 04:27 PM
Jul 2020

I tried Fred Meyer pickup once (owned by Kroger, in Oregon). I'm just glad I have another option because there was a problem with the price of my order, there was a long wait (about a week!) to get a reply from customer service, and when I did finally get a reply it was basically "sucks to be you." Well, it wasn't that bad, but it was just an explanation for the problem and no attempt to make it up to me with an apology or a coupon or anything. I knew there was an explanation, Fred, but it wasn't my fault, it was yours.

Walmart's prices are good and I've gotten great, prompt, easy customer service the few times there were problems with my order. I'm absolutely not a complainer, in fact just the opposite, but after a zero-out-of-one experience I won't be going back to Fred Meyer when I don't have to.

It feels super weird to be praising Walmart after boycotting them for 25 years, but they've made this pandemic much easier for me, so I have to give credit where credit is due.

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