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In reply to the discussion: Trump tries to explain his slow and unsteady walk down a ramp at West Point [View all]Delmette2.0
(4,165 posts)If they don't correct the problem, your State should have an Department within the Health and Human Services Agency to assist you in your concerns.
I really do understand your concerns. My son had Muscular Dystrophy and could not climb or decend stairs without assistance or risk falling. He could not navigate the bureaucracy to file a complaint, but I could.
I know that I didn't have the terminology to legally state my son's case, but having someone with him guaranteed that he would not be ignored. I believe we helped many other people with disabilities access the service they needed by insisting that a proper hand rail be installed and the staff would post a sign with a phone number to call so someone would come downstairs and get the information needed.