General Discussion
In reply to the discussion: So the Post Office Whipped UPS and FedEx in terms of delivering packages for Christmas 2013 [View all]JimDandy
(7,318 posts)Going to check out the click and ship on the web site you gave.
I don't use UPS or FedEx. As I said, I support the USPS because they usually provide excellent service for a good price and family members have worked for them in the past.
I do have a right to complain when they don't provide the service that we paid them for, though, just like I would if it were any other business. I know about the conundrum of their "priority service does not mean guaranteed service". To me it is immoral, though, for the USPS to continue to sell a service at a time when they know they cannot provide it. I'd be willing to bet that they reach a point where the percentage of priority vs standard is so high that it makes the "priority gets preference" argument truly meaningless. I wasn't expecting that point to have already been breached by Dec 9th, though.
I provided a 24 hr turn-around service in a business I owned years ago. If the customer didn't receive the service within that time frame (that happened only a few times in 5 years) we didn't charge them... period.