We hear about customers who flip out all the time, but what about fast food workers who flip out? [View all]
Last night I worked late and decided to go to a Subway instead of cooking for my guy and me. I got my purchases and was heading toward the door when the Subway worker yelled after me that I had been disrespectful by not putting the money in her outstretched hand and counting out the money, putting it on the counter right in front of her instead. I replied that I was not trying to be disrespectful to her. It never occurred to me that it was disrespectful. She said "Maybe they didn't teach you any manners back in the day". (I think I was about 40 years older than her). I then said, "That's enough. I want to speak to the manager."
She said that the manager wasn't there. Then she said she was the manager. I told her very well, you have just lost a customer who has been coming here for years. Her reply was that she did not care, there are plenty of other customers. I said "Young lady, if you treat customers this way they will keep leaving. Do you want that?" She said "That's alright, I make enough money to pay my bills here." I saw a young man working there and asked if he was the manager and he just looked at his cell phone and smiled. After a while I just shook my head and left.
Should I pursue this matter with higher ups or leave it? Are Subways known for abusing the workers until they get to this level of crazy?
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