Walmart Gives Up Replacing Store Cashiers With Machines [View all]
Walmart Gives Up Replacing Store Cashiers With Machines
That’s according to a recent Bloomberg report, which reveals that the retail giant is getting rid of “Mobile Scan & Go” technology, which allowed customers to ring up their own purchases.
Apparently, the technology didn’t work for Walmart's customers. "It took Walmart almost a year to figure out what the rest of us already know: you can't convince customers to do the job of a cashier just because you don't want to pay for the work, especially when eliminating cashiers doesn't result in more convenient shopping,” says Making Change at Walmart (MCAW) director, Randy Parraz.
Meanwhile, the new technology hasn’t helped Walmart’s operating margins—see tables.
https://www.forbes.com/sites/panosmourdoukoutas/2018/05/16/walmart-gives-up-replacing-store-cashiers-with-machines/#71f7b0982f91
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