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I renewed my star membership a couple days ago and my old one expired today (Original Post) captain queeg Jul 2020 OP
log off dweller Jul 2020 #1
If logging off and then back on doesn't help, send a message to Ask the Admins. CaliforniaPeggy Jul 2020 #2
I tried the logging out and back in but that didn't work. captain queeg Jul 2020 #3
Close the webpage then try clearing the DU cookies.. Princess Turandot Jul 2020 #4
Well that was weird. Just got an automated message thanking me for being a star member captain queeg Jul 2020 #5
Hi there EarlG Jul 2020 #6
Thanks! captain queeg Jul 2020 #7
Having the same problem. SammyWinstonJack Jul 2020 #8

captain queeg

(10,036 posts)
3. I tried the logging out and back in but that didn't work.
Tue Jul 7, 2020, 01:37 AM
Jul 2020

I just sent a message to admin. Thanks for your help.

Princess Turandot

(4,784 posts)
4. Close the webpage then try clearing the DU cookies..
Tue Jul 7, 2020, 01:42 AM
Jul 2020

You'll likely need to provide user name/password again when you go to the page again.

captain queeg

(10,036 posts)
5. Well that was weird. Just got an automated message thanking me for being a star member
Tue Jul 7, 2020, 01:52 AM
Jul 2020

There was a couple hour delay between expiring and then welcoming me. Both were automated.

EarlG

(21,894 posts)
6. Hi there
Tue Jul 7, 2020, 09:29 AM
Jul 2020

Sorry for the inconvenience. I saw your thread in here and checked out the problem -- I'm not why your membership wasn't automatically updated but your transaction had gone through, so I manually assigned your star, which then notified you.

Thank you!

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