Five Things You Should Stop Doing in 2012

[rbnyc]

http://blogs.hbr.org/cs/2011/12/five_things_you_should_stop_do.html

I knew number one would be about email!

"Eliminating these five activities is likely to save me hundreds of hours next year — time I can spend expanding my business and doing things that matter. What are you going to stop doing? And how are you going to leverage all that extra time? "

[DaveJ]

1. Unfortunately I'm not allowed to do #1

My boss sits closeby and typically alerts me to an email we have received withing 3 seconds and expects me to reply before 30 seconds have passed. I know that's crazy. When we request help, most of our service providers see it as optional to reply at all. I know some big successful companies, that actually make money, have tech support teams that are allowed to reply "Denied" to some support request. That would be amazing!