Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

bucolic_frolic

(42,654 posts)
Fri May 19, 2017, 02:09 PM May 2017

High Speed Internet

Every day at 1:08PM or thereabouts, my internet connection fails. It will disconnect
every 5-10 minutes for the next 6 hours.

There is usually some disruption like this around late January, mid-May, June, September, and
late December. I wonder if they are performing maintenance relative to college traffic. It could
also be heat, or changes in temperature, it's HOT here now. Once it hadn't rained in a month
and an abrupt cloudburst disconnected it in 10 seconds.

Verizon of course will offer no explanation. Asian tech support is there to soothe you and send
a new modem and book repairs.

I'm trying to find ways to run my online eBay/eTrade functions from a public WiFi such as the library.
These headaches are not worth the cost.

14 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
High Speed Internet (Original Post) bucolic_frolic May 2017 OP
I'm on East Coast...loathe and detest Verizon HipChick May 2017 #1
If that were happening to me I'd PoindexterOglethorpe May 2017 #2
No bucolic_frolic May 2017 #4
Assuming you have their FIOS service. mn9driver May 2017 #3
No we don't get FIOS bucolic_frolic May 2017 #5
That's too bad. mn9driver May 2017 #6
Thanks for your help bucolic_frolic May 2017 #7
I probably don't need to tell you ... lpbk2713 May 2017 #8
https:/ is not sufficient? bucolic_frolic May 2017 #9
A public wireless network leaves a lot to be desired. lpbk2713 May 2017 #10
Wow. Thanks bucolic_frolic May 2017 #11
I had this trouble with verizon dsl through my dedicated land line. Sunlei May 2017 #12
another tip is turn on wifi list and look for XFINITY wifi. Try to logon and they'll give you a free Sunlei May 2017 #13
Hey thanks bucolic_frolic May 2017 #14

HipChick

(25,485 posts)
1. I'm on East Coast...loathe and detest Verizon
Fri May 19, 2017, 02:13 PM
May 2017

same periodic issues...I work remotely, and it drives me nuts..

PoindexterOglethorpe

(25,746 posts)
2. If that were happening to me I'd
Fri May 19, 2017, 02:24 PM
May 2017

get a different provider. I do hope you have more than one choice where you are.

mn9driver

(4,412 posts)
3. Assuming you have their FIOS service.
Fri May 19, 2017, 02:41 PM
May 2017

The bundles come together in vaults that are usually exposed to rain and sun on their tops. They are supposed to be watertight, but it seems some of them leak.
I had the same problem with a different fiber provider and it wasn't solved until they replaced the vault causing the problem. Good luck.

bucolic_frolic

(42,654 posts)
5. No we don't get FIOS
Fri May 19, 2017, 03:23 PM
May 2017

it's all copper lines from the 1950s. Lineman told me all the lines are bad, but
he could swap onto another bad one if the problem persists.

What's a vault? I don't even have an outside box. Just direct line
and a terminal with ceramic covered solenoids. I have a tech sheet somewhere
from online that tells me how to wire heavier ware direct from the terminal wire
to the router, but that's not really the problem. The disconnects are upline
somewhere. Oops it just disconnected, time to restart the router.

mn9driver

(4,412 posts)
6. That's too bad.
Fri May 19, 2017, 03:31 PM
May 2017

Vaults are basically big junction boxes set into the sidewalk or street. They aren't unique to fiber optic networks, so your rain related disconnects could still be tied to a leaky one. Trying to get them to track it down is probably futile, though.

bucolic_frolic

(42,654 posts)
7. Thanks for your help
Fri May 19, 2017, 03:36 PM
May 2017

The only thing they understand is when you don't pay them anymore.
Cancel service. Then they're ready to do anything for you. There are junction
boxes on phone poles but I think they're related to cable tv. Most say
"Siemens" on the outside.

lpbk2713

(42,696 posts)
8. I probably don't need to tell you ...
Fri May 19, 2017, 04:07 PM
May 2017



but, be very careful when you do any financial transactions on a public wireless network.


lpbk2713

(42,696 posts)
10. A public wireless network leaves a lot to be desired.
Fri May 19, 2017, 05:57 PM
May 2017



For one thing ... a bad guy could set up his computer between you and the library without your knowledge. And while you are thinking you are connected to the library's wi-fi you are actually being relayed through the bad guy's machine while he is reading and storing your login info wherever you go. There are many ways to compromise someone's connection. This might shed some light.

https://go.authentic8.com/blog/stealing-data-over-wifi-is-easier-than-you-think


bucolic_frolic

(42,654 posts)
11. Wow. Thanks
Fri May 19, 2017, 06:20 PM
May 2017

No wonder my library comes with so many disclaimers. I will ask if they have
wired connections for laptop use. Maybe there is a reason I don't see many
people at the library with their laptops anymore.

Sunlei

(22,651 posts)
12. I had this trouble with verizon dsl through my dedicated land line.
Tue May 23, 2017, 10:12 AM
May 2017

I suggest calling repair every time it happens to document the issue on Verizon's side. Tell them you want a credit for the issue. They'll tell you to call billing, do it and get your $1.00.

When you hit a threshold of about 5 calls and credits they'll have real technicians work on the problem and fix it for you. Ask them to have the tech call you and save his number when he does. They're a wealth of information.

IMO, it has something to do with refreshing the DNS? combined with a weak or worn part of the wire on their side.

Sunlei

(22,651 posts)
13. another tip is turn on wifi list and look for XFINITY wifi. Try to logon and they'll give you a free
Tue May 23, 2017, 10:16 AM
May 2017

a free hour or two a month.

bucolic_frolic

(42,654 posts)
14. Hey thanks
Tue May 23, 2017, 10:29 AM
May 2017

it's been fine since Friday night. After two weeks of intermittent disconnects
then Thursday-Friday every 10 minutes, now it's fine. I think it's some kind of
maintenance. I live very far from everything, the end of the line. Every disruption
up line impacts my service.

Or it could be it's ok because the temperatures cooled off.

I will call them when it happens again and again. I got so tired of overseas customer
service which are not given the tools to do much of anything, I stopped calling.
Next outages should be end of June-early July if past episodes are any indication.

I can get a credit? Amazing. I'm still thinking about canceling altogether. But it's a
distant goal.

Latest Discussions»Help & Search»Computer Help and Support»High Speed Internet