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Wed Aug 17, 2016, 05:42 PM

Help with Verizon

Last Friday and Saturday nights, we had severe local thunderstorms.
Quarter mile away type stuff. My internet was unaffected. My phone
went dead. There is no dial tone. I took one of the phones, hooked
it up to the direct incoming line, dedicated - nothing else connected -
and it's still dead.

I can't call Verizon. My phone is dead. I can't find a payphone when
I go out. There are none anymore. I went to Verizon.com to file a repair
ticket. That site goes around and around, but you never get to email anyone,
chat with anyone, or find another means of communication. There is a link
where you enter your phone number and Verizon calls you back. And they do
My phone rings, but when I answer, the line goes dead with a large amount
of static. Totally unintelligible. They hang up. I did this four times. After the
second try, it now only rings once when I ask them to call me.

I know, grab a cell phone. I have a pay as you go plan. I've called them twice.
First time I got placed on hold for 6 minutes. Second time it said it tested my
line, and there is nothing wrong with it, and there could be a charge to obtain
repair work. Then they ran me through the repair options I could do myself, such
as conducting a dedicated line check like I ran three days ago.

Do you think it would help if I wrote Verizon a letter? Filed a complaint with the
FCC or Public Utility Commission?

How can you have a phone company that cannot be contacted? Why are they
making this so difficult?

6 replies, 1349 views

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Arrow 6 replies Author Time Post
Reply Help with Verizon (Original post)
bucolic_frolic Aug 2016 OP
Sentath Aug 2016 #1
bucolic_frolic Aug 2016 #2
bucolic_frolic Aug 2016 #3
Sentath Aug 2016 #4
bucolic_frolic Aug 2016 #5
bucolic_frolic Aug 2016 #6


Response to Sentath (Reply #1)

Wed Aug 17, 2016, 05:52 PM

2. Try the No Dial Tone link

and follow it. It all goes around in circles

I did Google for chat just now and they are chatting but it seems automated.

There is no link to chat on their website.

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Response to bucolic_frolic (Original post)

Wed Aug 17, 2016, 06:18 PM

3. They told me they would transfer me to Tech Team

That was 10 minutes ago

Now ... wow, I finally got through. They've scheduled a repair over
chat line. Amazing.

Sorry for the frustration. It's been 3 days trying to contact them.

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Response to bucolic_frolic (Reply #3)

Wed Aug 17, 2016, 06:19 PM

4. Congratulations!

I know how closely corporations guard the time of their (shrinking) staff

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Response to Sentath (Reply #4)

Wed Aug 17, 2016, 06:30 PM

5. Yes, you have to give them that.

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Response to bucolic_frolic (Original post)

Mon Aug 22, 2016, 02:53 PM

6. Verizon made an appointment for today

but they never showed up, or at least not yet and it's down to about the
last 1.5 hours in their workday so they would have scheduled by now

I think they called my phone, and I answered, but of course it doesn't work
so all I got was garble on my end. Don't know if they heard anything or thought
all was ok because I answered.

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