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Wed Apr 24, 2019, 12:33 PM

Amazon's Alexa Reviewers Can Access Customers' Home Addresses

Source: Bloomberg

An Amazon.com Inc. team auditing Alexa usersí commands has access to location data and can, in some cases, easily find a customerís home address, according to five employees familiar with the program.

The team, spread across three continents, transcribes, annotates and analyzes a portion of the voice recordings picked up by Alexa. The program, whose existence Bloomberg revealed earlier this month, was set up to help Amazonís digital voice assistant get better at understanding and responding to commands.

Team members with access to Alexa usersí geographic coordinates can easily type them into third-party mapping software and find home residences, according to the employees, who signed nondisclosure agreements barring them from speaking publicly about the program.

While thereís no indication Amazon employees with access to the data have attempted to track down individual users, two members of the Alexa team expressed concern to Bloomberg that Amazon was granting unnecessarily broad access to customer data that would make it easy to identify a deviceís owner.

Read more: https://www.bloomberg.com/news/articles/2019-04-24/amazon-s-alexa-reviewers-can-access-customers-home-addresses?cmpid=socialflow-twitter-business&utm_content=business&utm_medium=social&utm_campaign=socialflow-organic&utm_source=twitter

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