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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsUltra rich white male in first class threatened with arrest by United
http://www.latimes.com/business/lazarus/la-fi-lazarus-united-low-priority-passenger-20170412-story.htmlThen, as Fearns tells it, a United employee rushed onto the aircraft and informed him that he had to get off the plane.
I asked why, he told me. They said the flight was overfull.
Fearns, like the doctor at the center of that viral video from Sunday night, held his ground. He was already on the plane, already seated. He shouldnt have to disembark.
Thats when they told me they needed the seat for somebody more important who came at the last minute, Fearns said. They said they have a priority list and this other person was higher on the list than me.
But at least they showed an ultra rich frequent flyer some respect, right?
You couldnt make this up if you tried.
It shouldnt make any difference where a passenger is seated or how much he or she paid for their ticket. But you have to admire the sheer chutzpah of United putting the arm on a full-fare, first-class traveler. If theres anybody whose business you want to safeguard and cultivate, its that person.
But at least they tried to make his flight as enjoyable as possible despite the downgrade, right?
A United employee, responding to Fearns complaint that he shouldnt have to miss the flight, compromised by downgrading him to economy class and placing him in the middle seat between a married couple who were in the midst of a nasty fight and refused to be seated next to each other.
Never have I heard of an airline so aggressively contemptuous towards its customers. At least Spirit doesn't pretend to be anything it isn't.
Not racist or classist, just evil in an amazingly stupid way.
tblue37
(65,541 posts)AgadorSparticus
(7,963 posts)Again, he paid for a first class ticket. He should be handsomely refunded and compensated. So he is not important enough.....Niiiiiiice....
geek tragedy
(68,868 posts)Just mind-boggling how their policy of being horrible supersedes their desire for profit.
TNLib
(1,819 posts)This about a corporation that will screw over their customers because they can even if it means bodily harm.
They're nothing but a bunch of thugs.
Beartracks
(12,835 posts)Bradical79
(4,490 posts)they're willing to treat anyone like shit, even when it's obviously bad for business.
Stonepounder
(4,033 posts)Upper management at UA is hoping for a call from the White House offering them a job on selling Trumps tax plan to the American people.
sarah FAILIN
(2,857 posts)but no.
uponit7771
(90,371 posts)Cha
(298,037 posts)Serve United Assholes.
This reads like a really bad nightmare.. how could they possibly tell someone that AFTER he had been seated.. Especially when he had paid $1000 for a gd ticket, First Class?!!
Does not compute..
"They're so locked into their policies there's no room for empathy".. or BRAINS!
Fearn says he'll never fly United Again.. he has the resources to sue but I hope he has documented proof.
Mahlao~geek
LaydeeBug
(10,291 posts)geek tragedy
(68,868 posts)People who buy the most expensive seats with regularity are the ones who keep airlines afloat, so if they have a choice between pissing off someone who buys a coach ticket for $350 once every three years and someone who pays 2-3 times as much once a week ... it's pretty much straight up capitalism, and just about everyone understands that paying first class buys you special treatment.
What stands out about United is that they're willing to treat even their best customers like crap and threaten force, and they'll use force against customers even if it's not to get another flyer on the plane but rather to avoid paying higher compensation to seated customers.
And that apparently it's a thing there to boot people off of planes for their own fuck ups.
FDRsGhost
(470 posts)What a shit show of stupid. United needs a makeover and a reset. They aren't God and the guy paid for his damn ticket. If you're on the plane already, tough shit! You miss your flight.
This sort of bullshite has to stop. The more press this sort of thing gets, the better.